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for the protection of both investment
The vast majority ofcustomer service is needed in the field, to the large electrical and mechanical equipment ,small refrigerators ,color TV and other household appliances are .In the fierce competition in the market ,businessmen are more and more emphasis on customer relationship maintenance .
Because almost all businesses understand ,maintain an existing customers to gain new opportunity cost and difficulty than the development of a new user is much less .Therefore ,how the customer satisfaction and the service cost balance between, how to effectively improve service cost marginal benefit ,become almost all businesses have to face the problem .
Through the use of automatic identification data acquisition technology to strengthen the existing management of customer service tracking system ,www.abercrombiemagasinsfrs.com,realize the operation site and central management system of real time data interaction between field operations ,improve visualization of the extent and degree of controllability ,can effectively improve service quality ,improve customer satisfaction and reduce service cost ,burberry,creating economic benefits for enterprises .
American Intermec company is specialized in automatic identification data acquisition system of complete solutions provider ,with more than 40 years of experience ,on-site service needs how automatic identification data acquisition technology has a profound understanding .
Intermec recommends that end users for their field service selection of automatic identification technology and products, according to their actual needs, be considered from the following aspects :first, should have GPRS wireless data communication ability as mentioned before ,www.hollistermagasinefr.com,improving the operation field and central management system data between the interactive real-time ,by automatically identification of data acquisition technology to strengthen the existing management of customer service tracking system .
The on-site customer service coverage is usually relatively large ,at least one city or area ,the choice of automatic identification products have wide area network data communication ability is one of the most basic requirements .
A real time data communication ability ,on-site service personnel can be real-time access management center system information, such as : the need for the implementation of service device history record ,related technical information .
Can also check whether the equipment is the guarantee of the company or whether the warranty information ;management center can monitor each service personnel ( or group )   ;work in progress ,and accordingly the dynamic scheduling ,issued instructions .
Real time control of each service personnel ( or group ) carry spare parts dynamic ,advance arrangements the related spare parts center of spare parts supplement preparations ,indicating repair personnel ( or group ) to the specified   ;spare parts center added spare parts ,improve efficiency .
If the repair personnel are equipped with the device can support voice ,management center can be associated with each repair personnel ( or group ) for voice communication ,non standardized information interaction .
In addition ,now more and more digital equipment ,site services often need to collect equipment control device in the relevant data ,and sent to the background support center were analyzed ,so that the accurate fault diagnosis .
Sometimes need to reinstall or update customer equipment software ,through real-time WAN data communication ,you can ensure that the customer equipment software is updated to the latest version .
In short ,with a wide area network real-time data communication ability ,scattered throughout the city ,area and even countrywide field service work can be in the management of the centre customer service tracking management system support ,tracking and under the supervision of ,can not only ensure that the field service quality ,enhance customer satisfaction ,but also can effectively improve the service efficiency ,reduce the service work cost .
In addition ,different equipment WAN data communication quality is good or bad is worth paying attention to .Poor data communication quality will likely cause the real-time data communication capacity exists in name only ,can not play its due role ,thereby causing the whole project failed .
Secondly ,the evil barcode scanning capability is very important in field service personnel need to input various information ,abercrombie france,most commonly include :the service equipment serial number ,the replacement component number and serial number and so on .
Many enterprises in order to be able to quickly and accurately input this information ,usually using a bar code form bring such information contained in the equipment or components .The bar code technology in equipment operation for a long time ,especially easy to fouling ,especially those in the more harsh industrial environment running equipment .
If for field service personnel are equipped with the device cannot be effectively so defaced barcode reading ,field workers often have to manually type the ways to collect these information ,as cumbersome and error prone ,the original intention that cannot achieve completely using bar code .
Once again ,air jordan pas cher,the GPS real-time positioning ability can for the customer service request response speed is the important factor influencing customer satisfaction ,jordan pas cher.Management center upon receipt of the customer service request, the first time the task is distributed to the nearest service personnel ( or group ) ,can not increase in service personnel of the circumstances ,improve response speed .
This needs to make management center system and personnel capable of real-time dynamic grasp of each service personnel ( or group ) location .At the same time with GPS and wide area network communication capabilities of the equipment can be automatically service   ;( or group ) location information in real time automatically sent to the management centre ,www.abercrombieandfitchfr.info,to achieve the goal ,burberry soldes.
At the same time ,the management center to real-time understanding of service personnel ( or group ) is located, it can be a good way to prevent them by providing false information fraud ,hollister,improve service efficiency .
Finally, for the protection of both investment ,see RFID compatibility and expansibility as mentioned before ,equipment and components of the bar code can easily be defiled ,for a lot of heavy oil ,high dust especially abominable environment, bar code are usually not available .
A new automatic identification technology --RFID, can make this problem be solved effectively ,using RFID instead of bar code to load equipment or parts of important information, has been more and more enterprises recognition ,become a development trend .
In view of this ,on-site service personnel by the use of the device is compatible with RFID became the choice of automatic identification data acquisition equipment have to be considered one of the factors .
Even if the enterprise at present has not using RFID ,also should ensure the selection of the equipment with RFID expansion ability ,in order to protect investment .American Intermec company of American Intermec company ( Intermec  ;Inc.
) is a global supply chain solutions provider ,the main development ,production and integration for identification ,www.airjordan6schaussurev.com,tracking and management of supply chain assets of the various technology .
These core technologies include wired / wireless automatic data acquisition ,  ;IntellitagRFID ( radio frequency identification) ,mobile terminals ,bar code printers and label supplies .
Now ,Intermec products and services are : supply chain management ,enterprise resource planning and field sales and service industries including global applied by the user ,to improve production efficiency ,improve product quality ,accelerate the reaction speed of business operation .
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